Terms, Conditions & Disclaimers
Please carefully read the following terms and conditions relating to the use of this website or any of our products and services. These Terms and Conditions can be subject to change at any time without further notice. “FruityLou” is part of Green Room Group and will from here on be referred to as Green Room Group. These terms of use apply to your use of all of the Sites and services owned, hosted, or operated by Green Room Group (collectively “we,” “us,” or “our”).
PAYMENTS
The following payment options are available for purchasing products from Fruitylou.com: Visa Card, Master Card and American Express (The payment system uses Stipe to process card payments). We will never get access to your credit card information and the payment is done via a secure line (Https/SSL). All personal information we receive like your name and address will be treated confidentially according to Danish law. Learn more about our cookie- and privacy policy here
FEES & TAXES
All prices are listed in either US dollars or Danish Kroner and include 25% Danish VAT (moms). No extra fees will be added from our side when you use the Stripe card payment system. All fees and taxes will be clearly stated on the ‘checkout’ page. After checkout you will be taken to a browser window with your receipt and you will also receive a receipt from Stripe in your email. Prices and fees are subject to change without further notice and you have the option to purchase some of the same product in DKK on our Danish site here. Exchange rates will vary according to your location and market prices.
DIGITAL PRODUCTS
Digital eBooks will be delivered by e-mail after your payment is completed. Access to audio files, video files, online courses, membership forums etc. will be given via a link send by email. Delivery should normally happen within 5-10 minutes but in special cases it can take up to 5 workdays. You will see a receipt for your purchase in the browser window right after your purchase. Here you will find a download or access link for your product. You will also receive a receipt via email after the payment is completed. The receipt will state the order number, the name of the product, the price, taxes, payment method, your name, email and address, plus the download or access information for the product. In some cases you will have to create your user name and password yourself during the checkout process. Please remember the password and keep it safe.
If a product is not delivered due to technical problems please contact us at louise@fruitylou.com and the product will be sent manually. Make sure to add the email louise@fruitylou.com to your safe list so our messages do not end up in your spam folder.
If you are not happy with the product please send an email to louise@fruitylou.com and explain why so she can take action accordingly.
Every purchase is personal and the product may not be distributed, sold, copied or shared with anyone else.
COACHING
Coaching sessions can be booked by sending an email to louise@fruitylou.com and paid for by Visa card, Master Card or American Express via Stripe. You will see your receipt in the browser window right after your purchase. The receipt will state the order number, the name of the product, the price, taxes, payment method, your name, email and address. Please pay before the consultation and make sure to add the email louise@fruitylou.com to your safe list so important messages do not end up in your spam folder.
All coaching will take place via the app Zoom Cloud Meetings. You can choose if you want to use the video or sound only. If you are physically located in the same area as Louise coaching can also be done face to face or via the telephone as long as the client pays for the call.
You can cancel your coaching/coaching package in writing up to 6 hours before the first coaching was supposed to start and get your money back. If you cancel later than 6 hours no refund can be given.
If you participate in a coaching session or an online course with me, you will most likely share some personal information about yourself. This information is handled confidentially and will not be passed on or shared with any third parties.
At the beginning of the first coaching session you will be asked if I can take notes during the sessions or not. If you accept I will send you an email afterwards where you have to concent to this by ticking a box and choose for how long I can keep the notes. When the chosen time has passed the notes will be deleted and you can at any time before this also ask for the notes to be destroyed. All notes are always kept safe and can only be accessed by Louise Koch. If you want a copy of the notes just message me at louise@fruitylou.com and I will send it to you though they may be in Danish.
PHYSICAL PRODUCTS
All physical products like books and clothing will be sold and handled by external vendors and therefore their terms and conditions apply. According to Danish law you have a two year warranty on physical products sold in Denmark under the Sale of Goods Act, covering manufacturing and material defects occuring through normal use. The warranty does not cover defects or damages directly or indirectly caused by misuse, poor maintenance, violence or tampering. Complaints about defects which should be detected by normal examination of the goods must be notified to the external vendor within a reasonable time. The product can be returned for repair, replacement or refund if necessary.
FruityLou and Green Room Group cannot be held responsible for any mischief on behalf of the external vendor and any dispute, refund or complaint should be sorted out solemnly with the external vendor.
COURSES, TALKS & EVENTS
One day courses and lectures:
Attendees can cancel their ticket up to two weeks before the course or lecture takes place and get a full refund. If you cancel later than two weeks before the event/ course/ talk no refund can be given. You can however transfer your ticket to someone else or save if for a future similar event if such is held. Refunds will be made via Stripe or Transferwise.
Retreats in Czech Republic:
Because the Fruit and Detox Retreats are hosted by an external vendor special cancellation prices and rules apply. Read them here: https://fruitretreat.com/handelsbetingelser
NEWSLETTER & MAILING LISTS
When you sign up to our newsletter you will receive updates, videos and other information from us relating to health, happiness, diet, products and events. You can unsubscribe at any time through an unsubscribe link at the bottom of each newsletter and we do not share your personal email or details with any third parties. The same goes for any video course or free pdf you may sign up to recieve.
COPY RIGHTS
All copy rights to materials created by Louise Koch, for example but not limited to digital products, video courses, audio courses, lectures, events and the graphics, images and information presented on the websites belong solomly to Green Room Group IVS and Louise Koch. When a product is purchased you obtain a licence to use the product as specified on the website. All product licences are personal and may not be sold, lent, copied, given away or otherwise distribuers without prior written agreement with Green Room Group.
COOKIE- & PRIVACY POLICY
In order to comply with the GDPR (Data protection regulation) in Europe I have updated ny privacy policy as of May 25, 2018. You can read the policy here
INFORMATION DISCLAIMER
All products and services presented through this website is for educational and informational purposes only. Nothing on this page, any of our websites, at the events, courses or talks or any of our content or curriculum is a promise or guarantee of results or future health results, fitness results or earnings, and we do not offer any legal, medical or other professional advice.
Use caution and always consult your professional advisor before acting upon the information presented in relation to a lifestyle change, fitness training, finances or your health. You alone are responsible and accountable for your decisions, actions and results in life, and when you buy one of our products you agree not to attempt to hold us liable for your decisions, actions or results, at any time, under any circumstance.
DISCLAIMER
Green Room Group and Louise Koch shall have no liability whatsoever for direct or indirect, special or consequential damages relating in any way to the use of information provided by Green Room Group or it’s staff, affiliates, partners or contractors resulting from any defects or failure of this information. Attendee or customer agrees that any dispute that arises out of or relates to these Terms will be resolved in a Danish court on Danish territory or through a professional mediator in Denmark.
The information presented through this website and in Louise’s coaching and e-boos is not medical advice, and is not given as medical advice. Nor is it intended to propose or offer to propose a cure for any disease or condition. Before starting any medical treatment, please consult your physician. This website is for educational purposes only and the author is not responsible for any adverse effects or consequences that might result in a diet a lifestyle change. If you do use the information contained on this web site without the approval of a health professional, you are prescribing for yourself, which is your constitutional right, but the author and webmaster assume no responsibility.
GREEN ROOM GROUP / Louise Koch SHALL HAVE NO LIABILITY WHATSOEVER FOR DIRECT OR INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES RELATING IN ANY WAY TO THE USE OF INFORMATION PROVIDED BY Green Room Group Or Its Author RESULTING FROM ANY DEFECTS OR FAILURE OF THIS INFORMATION.
CORRESPONDENCE
Green Room Group (by Louise Koch)
louise@fruitylou.com
CVR.: DK-41947071
Tåstrupvej 2
2690 Karlslunde
Denmark
www.green-room.dk
www.fruitylou.com
Phone: 0045-26830104
