Coaching sessions can be booked by sending an email to email@example.com and paid for by Visa card, Master Card or American Express via Stripe. You will see your receipt in the browser window right after your purchase. The receipt will state the order number, the name of the product, the price, taxes, payment method, your name, email and address. Please pay before the consultation and make sure to add the email firstname.lastname@example.org to your safe list so important messages do not end up in your spam folder.
All coaching will take place via the app Zoom Cloud Meetings. You can choose if you want to use the video or sound only. If you are physically located in the same area as Louise coaching can also be done face to face or via the telephone as long as the client pays for the call.
You can cancel your coaching/coaching package in writing up to 6 hours before the first coaching was supposed to start and get your money back. If you cancel later than 6 hours no refund can be given.
If you participate in a coaching session or an online course with me, you will most likely share some personal information about yourself. This information is handled confidentially and will not be passed on or shared with any third parties.
At the beginning of the first coaching session you will be asked if I can take notes during the sessions or not. If you accept I will send you an email afterwards where you have to concent to this by ticking a box and choose for how long I can keep the notes. When the chosen time has passed the notes will be deleted and you can at any time before this also ask for the notes to be destroyed. All notes are always kept safe and can only be accessed by Louise Koch. If you want a copy of the notes just message me at email@example.com and I will send it to you though they may be in Danish.