Digital eBooks will be delivered by e-mail after your payment is completed. Access to audio files, video files, online courses, membership forums etc. will be given via a link send by email. Delivery should normally happen within 5-10 minutes but in special cases it can take up to 5 workdays. You will see a receipt for your purchase in the browser window right after your purchase. Here you will find a download or access link for your product. You will also receive a receipt via email after the payment is completed. The receipt will state the order number, the name of the product, the price, taxes, payment method, your name, email and address, plus the download or access information for the product. Make sure to add the email firstname.lastname@example.org to your safe list so our messages do not end up in your spam folder.
If a digital product is not 100% satisfactory you can get a full refund within 14 days from the purchase date. Fees may not be refundable depending on the payment method used. If you are not happy with the product please send an email to email@example.com stating the reasons why you are not happy and you will get a full refund. Every purchase is personal and the product may not be distributed, sold, copied or shared with anyone else.
If a product is not delivered due to technical problems please contact us at firstname.lastname@example.org and the product will be sent manually.